FAQ

Product

WHY SHOULD I REFRIGERATE MY BEAUTY PRODUCTS?
Refrigerating your favorite skin and cosmetic products can help to extend their shelf life and reduce the risk of harmful bacteria becoming present. A refrigerated product may help calm and de-puff your skin whilst giving a more soothing effect than a room-temperature product. Anyone for a cold face mask!?
WHY CAN’T I STORE PRODUCTS IN MY KITCHEN FRIDGE?
Beauty Fridge’s cold setting is designed to run at a higher temperature than a household fridge, which is why we do not recommend storing your beauty products in your kitchen fridge. Most kitchen fridges run between 0°C-3°C which can be detrimental to your products. Active ingredients may become frozen, broken down and damaged. Beauty Fridge is cool enough for your skincare and beauty items, but not cold enough to damage your products like your kitchen fridge.

Unlike your normal kitchen fridge, Beauty Fridge can heat to 40ºC-50ºC (104ºF-122ºF) on its hot setting. On Beauty Fridge’s hot setting we recommend storing small towels for a facial, waxes and facial oils.
WHAT CAN I STORE IN MY BEAUTY FRIDGE?
Beauty Fridge is designed for the storage of skin and cosmetic products to help extend shelf life and reduce the risk of harmful bacteria becoming present.

On Beauty Fridge’s cold setting we recommend storing skincare products from creams, face masks, facial mists/sprays, sunscreen, toners, serums and facial tools. By using your skincare products cold, you may experience calm and de-puffed skin compared to using a room temperature product. We also recommend storing beauty products such as perfumes, lipsticks/lip liners, mascaras and nail polish. This is especially advised during warmer months as cosmetic products can soften and nail polishes may dry out easily.

On Beauty Fridge’s hot setting we recommend storing small towels for a facial, waxes and facial oils.
WHAT IS THE TEMPERATURE RANGE?
Beauty Fridge can cool down to 4ºC-10ºC (40ºF-50ºF) at 25˚C ambient or heat up to 0ºC-50ºC (104ºF-122ºF) with the ease of a switch.
WHAT ARE THE DIMENSIONS?
Beauty Fridge measures 26cm x 18cm x 24cm (10"x7"x 9.5") with an internal capacity of 4 litres measuring 18cm x 13cm and 10cm deep (7"x5" and 4"). Beauty Fridge was designed to fit comfortably on even the smallest of bathroom or vanity counters, whilst still boasting generous space for your beauty products.

Beauty Fridge features an internal door shelf for additional space as well as a removable middle shelf located 12cm (4.7") from the based of your Beauty Fridge if you wish to store taller products.
IS BEAUTY FRIDGE NOISY?
We understand that many customers wish to store their Beauty Fridge inside their bathroom or bedroom, so we made sure to equip all of our Beauty Fridge’s with the most quiet fans, running at only 28db so you will not be disrupted by a loud humming noise.
IS CONDENSATION NORMAL?
A little condensation is normal and easily dealt with.

On occasion, you may notice a little condensation, in the form of frost or moisture droplets, inside your Beauty Fridge. This is normal and is best removed by wiping it down with a clean soft cloth.

Condensation is created by the presence of humidity or moisture and is impacted by factors such as the temperature or humidity of the surrounding environment, location, and the temperature of items before they are placed inside the fridge.

Unlike your kitchen fridge, your Beauty Fridge is thermo-electric and won't actively remove moisture from the air.

To minimise condensation, we recommend that you:
- Keep your Beauty Fridge in a cool, dry place away from heat sources or direct sunlight.
- Allow 10cm (4") clearance behind your fridge for for optimal ventilation.
- Keep the Beauty Fridge door shut when not in use.
- Avoid placing warm or hot items in the Beauty Fridge if you are using the cold setting.
- Clean your Beauty Fridge regularly with a clean, soft cloth

Shipping & Delivery

HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE?
We ship to Australia and NZ. Orders over $50 ship for free.

AUSTRALIA
All Australian orders are shipped using Australia Post with a tracking number provided. Please see below for relevant shipping timeframes:
Standard Shipping: 5-16 business days
Express Shipping: 1-4 business days

NEW ZEALAND
New Zealand orders are shipped using 'Pack and Track' with a tracking number provided. Please allow up to 14 business days for delivery.

Promotions

HOW DO I USE MY PROMO CODE?
Enter your code into the "discount code” box at checkout and hit “Apply”. We recommend copying and pasting the exact code into the discount code box to apply your discount. Please note that promotional codes cannot be combined, nor they can be used during other promotions or sales as well.
MY PROMO CODE IS NOT WORKING, WHAT NOW?
We recommend copying and pasting the exact code into the discount code box to apply your discount. Please note that promotional codes cannot be combined, nor they can be used during other promotions or sales as well. Some of our promo codes may come with an expiration date, so that you can plan your shopping date accordingly.
DISCOUNT CODES
Discount codes must be entered at checkout and cannot be applied to completed orders. Your discount will be applied prior to shipping charges being calculated.

Orders

CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?
Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.
HOW CAN I PAY FOR MY ORDER?
We accept credit/debit cards including American Express, MasterCard, and Visa, PayPal, AfterPay, Apple Pay, Google Pay and Shopify Pay.
MY ORDER IS BEING RETURNED, HELP!
On the rare occasion, some packages are returned to BeautyFridge HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a store credit to the value of your original purchase. Unfortunately shipping costs are non-refundable. Store credits are valid for 12 months from their issue date.

Returns & Refunds

DOES BEAUTY FRIDGE COME WITH A WARRANTY?
All Beauty Fridges come with a 1 year warranty for peace of mind in the unlikely event your Beauty Fridge experiences a manufacturer fault.
CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?
Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.
DO YOU OFFER PRICE GUARANTEES?
Unfortunately we do not offer a price guarantee on our orders. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

COVID-19

Covid-19
Our warehouses are still open and dispatching your orders with increased safety measures in place.

Due to reduced postal services and restrictions, please allow for additional shipping times.

We thank you for your support during this time. Stay safe.

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